By registering for an activity, you accept the following terms and conditions
1. Booking
Your registration is booked when we receive payment. For activities open for the public, paid registrations take priority over unpaid registrations.
2. Responsibilities and insurances
The participant must always check with Aavameri that possible health issues, skill restrictions or physical conditions do not interfere with participation. This also helps Aavameri alter the activity if possible, to ensure a safe and enjoyable quality experience for everyone.
Finnish legislation does not allow a company to hold accident or injury insurance for participants or their belongings. Please make sure that you have travel insurance or similar cover for activities such as kayaking.
3. Rental additions
Kayaking equipment is rented only to persons with the required technical and safety skills for a dynamic environment. These skills include kayak rescues, understanding of weather and cold water, kayak handling techniques and basic navigation skills. If you are unsure, ask before renting; we are happy to offer a basic kayak safety course before you go out on your own.
The customer is responsible for damages to equipment during the rental period and will be charged for repairs or replacements if needed. Equipment must be cleaned and emptied before return.
4. Cancellations made by client
Maximum one-day courses and activities in Finland
- More than 6 days before the activity: full return.
- More than 3 days but maximum 6 days before: 50% return.
- 3 days or less before the activity: no return.
Multi-day courses and activities in Finland
- More than 30 days before the activity: full return.
- More than 15 days but maximum 30 days before: 80% return.
- More than 7 days before the activity: 35% return.
- Less than 7 days before the activity: no return.
Courses and activities outside Finland
- More than 30 days before the activity: full return.
- More than 15 days but maximum 30 days before: 50% return.
- 15 days or less before the activity: no return.
Because of administrative work connected with bookings, an administrative fee of 25€ is not returnable upon cancellation. If the participant chooses to leave the activity earlier than planned, this does not entitle the participant to a return.
5. Cancellations made by Aavameri
In rare situations Aavameri may have to cancel an activity. We warmly recommend travel insurance that covers changed travel plans.
In dangerous weather, guide injury or force majeure situations, Aavameri will do its utmost to alter the activity by changing place, guide or similar. If cancellation is necessary, Aavameri offers another similar activity without new charge or, if that does not work for the customer, a full money return for the activity.
If Aavameri does not get enough customers for a multi-day expedition in Finland, Aavameri may cancel with prior information one week before the expedition. A full return of Aavameri’s fees is made. For multi-day expeditions outside Finland, the corresponding cancellation notice is one month.
If Aavameri’s guide determines on site that a participant does not meet the physical or skill requirements and would risk serious injury or prevent the group from continuing safely, Aavameri may cancel part or all of that participant’s activity. A refund for the remaining part is made only if the participant has correctly informed Aavameri about restrictions before the activity.
Privacy policy and privacy protection
The registrar is Aavameri FI17593172, Ankkurikatu 9, Turku, Finland. Data connected with customer relations is stored as the Aavameri Customer Relations Database. The responsible registrar handler is Benjamin Donner.
Data is collected for arranging the activity and may include name, email, activity, postal address, phone number, age, weight, height and health issues when needed. Activity-specific details except name and email are destroyed directly after the activity unless newsletter or order-related conditions apply.
Aavameri stores needed information on a Finnish server with SSL encryption and password protection. No information is forwarded to third parties outside the EU or EEA. Customers have the right to check, correct or remove their stored data by contacting Aavameri.